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Acelle support plans

Get ongoing support, AI assistance, and premium plugins for Acelle.

Every plan includes access to Acelle support and product updates. Higher tiers unlock AI credits, premium plugins, priority support, and custom development services designed specifically for the Acelle ecosystem.

Acelle Essential

Get started with the platform basics.

$9 /month
  • Priority support
  • Installation & upgrade assistance
  • Product updates
  • Access to support resources
Choose Essential

Acelle Plus

AI credits and free plugins on top of Essential.

$19 /month
  • Everything in Essential
  • AI credits included
  • Free plugins download
Choose Plus
Most popular

Acelle Pro

For teams running campaigns weekly.

$29 /month
  • Everything in Plus
  • Extended AI credits
  • Priority support
  • Early access to new features
  • Premium plugins download
Choose Pro
Best value

Acelle Max

Quarterly bundle for long-term users.

$79 / 3 months × 3 months
  • Everything in Pro
  • Maximum AI credits included
  • Highest support priority
  • Custom plugin development included
  • Premium & custom plugins development
Choose Max

BYO key. Already have OpenAI, Anthropic, or a local Ollama install? You can also point the plugin at your own engine — Aurius then runs in self-managed mode at zero subscription cost. Talk to us →

Aurius 4.0 · AI engine for the AcelleMail AI plugin Beta

Automate your tasks, maximize your outcomes with the AcelleMail AI plugin.

Install the plugin and Acelle gains an agent chatbox, one-click sparkle rewrite, KB-grounded coach personas, and full admin observability. Optimize your email content, lift inbox rates, and turn campaign data into your next move.

See pricing ↑ Try the live demo
No card on file Pay-as-you-go option Cancel anytime
Aurius 4.0 plugin dashboard inside AcelleMail showing the violet AcelleMail AI hero card with status, audit tables, engines, and tools — plus the six admin AI surfaces grid.

WHAT THE PLUGIN ADDS

Four AI surfaces, delivered by the AcelleMail AI plugin.

AcelleMail core has no built-in AI. Install the AcelleMail AI plugin and Acelle gains four new surfaces — threaded through the campaign builder, the segment editor, the support panel, and the admin dashboards. Aurius is the managed service that powers them.

Sparkle rewrite

A ✨ button next to every rich-text input. One click rewrites, expands, simplifies, fixes grammar, or generates a CTA — with tone presets like Formal, Casual, Playful, Persuasive.

  • Improve · Shorten · Expand · Simplify
  • Fix grammar · CTA-ify · Rewrite
  • Tone & length presets, plus custom instructions

Agent chatbox

A persistent bottom-right launcher. In support mode it answers questions grounded in the AcelleMail knowledge base; with tools enabled it acts — creates lists, builds automations, configures sending servers.

  • KB-grounded answers (no hallucinated docs)
  • Multi-turn conversation, per-page context
  • Opt-in agent loop with tool-call audit log

Coach personas

Four domain-aware copilots, scoped to the screen you're on: Deliverability, Segments, Campaigns, Forms. Each one understands its terrain — not a generic chatbot wearing a different hat.

  • Deliverability — SPF / DKIM / DMARC + warm-up advice
  • Segment — natural language → filter rules
  • Campaign — subject A/B variants, preheader, CTA tuning
  • Form — field recommendations + GDPR copy

Admin observability

Every AI request lands in an audit substrate — per-task usage, tool-call forensics, multi-turn conversation browser, thumbs-up/down feedback, and a self-improve loop that surfaces KB gaps automatically.

  • Per-task runs, success rate, P95 latency, cost
  • Tool-call audit — status, permission, screen
  • Feedback & sentiment by KB cluster

SEE IT IN PLACE

A short tour of the plugin's AI surfaces.

All screenshots are from a live AcelleMail install with the AcelleMail AI plugin enabled and Aurius connected. Without the plugin, none of these surfaces exist in Acelle — install it to switch them on.

The Aurius chatbox open inside AcelleMail. The agent is mid-answer with 'Reaching the engine', 'Running tools', 'Sanitising URLs', 'Composing reply' steps streaming, and a KB-grounded response in progress.
Chatbox in action. Live agent loop with visible reasoning steps and per-message audit hooks.
AI Usage Dashboard showing total runs, success rate, average duration, and per-task breakdown — Task runs, Agent actions, Feedback, By customer / by user rollups.
Usage dashboard. Per-task runs, P95 latency, cost rollup — read straight from the audit substrate.
AI Settings Feature Flags panel — Support chatbox, Agent chat, Interactive message types, Admin AI dashboard sidebar entry. Toggles with default ON / OFF and 'Learn more' links.
Feature flags. Ship each AI surface to users individually — no redeploy needed.
AI Feedback page — sentiment breakdown across 5 admin failure modes (KB gap, Hallucination, Wrong tool, Latency, Other), sentiment health, KB hot zones, worst-rated tasks.
Feedback & self-improve. 👍/👎 ratings cluster into failure modes — KB-gap drafts auto-generated.
AI Subject A/B Generator with base subject 'New Welcome Series: what you need to know', selected angles Curiosity, Benefit, Urgency, and generated variant cards with explanations and 'Apply to A/B test' actions.
Subject A/B generator. Pick 2–5 angles, generate variants, push straight into an A/B test.
The ✨ sparkle rewrite popover on a campaign-setup screen, showing Quick Actions (Improve, Shorten, Expand, Simplify, Fix grammar, CTA-ify, Rewrite), Tone presets, Length presets, and a Custom Instruction box.
Sparkle rewrite. Click the ✨ on any rich-text input — rewrite in seconds, accept or try again inline.

HOW IT WORKS

From install to first prompt in four steps.

1

Install the plugin

Drop the AcelleMail AI plugin folder into your Acelle install, register, activate. Migrations + assets publish automatically.

2

Connect Aurius

Paste your Aurius API key (or BYO OpenAI / Anthropic / Ollama key). Test connection → green check → set as default.

3

Flip feature flags

Toggle which surfaces ship to users — chatbox, agent tool-use, sparkle, coaches, admin AI dashboards. Independent toggles, no redeploy.

4

Watch the dashboards

Usage, audit, conversations, feedback — every AI call lands in the observability substrate. Spot KB gaps; let self-improve close them.

Common questions

Is AI built into Acelle, or is it a plugin?

AI is a plugin. AcelleMail core ships without any AI features — install the AcelleMail AI plugin and Acelle gains four AI surfaces (chatbox, sparkle, coaches, admin dashboards). Aurius 4.0 is the managed AI engine that powers the plugin. If you already have an OpenAI or Anthropic key, the plugin works fine on its own; Aurius is the alternative for teams that don't want to manage keys or balances.

Can I bring my own AI engine?

Yes. The plugin supports OpenAI, Anthropic, and self-hosted Ollama natively. Add the engine, test the connection, set it as default — that engine handles every chatbox, sparkle, and coach call. Aurius isn't a lock-in.

What does “a credit” mean?

Aurius bills by usage. A short chatbox turn or one sparkle rewrite is a small amount of credit; a long agent loop that fans out to multiple tools costs more. Every plan publishes the per-task averages so you can predict where you'll land — and the admin Usage dashboard shows real-time spend.

Where does my data go?

Every prompt, response, tool call, and feedback rating lives in your Acelle database — eight audit tables prefixed ai_*. Aurius itself sees only the request payload needed to generate the response; nothing is used for training. See our privacy policy for details.

Can I disable AI for individual users or screens?

Yes. Aurius exposes a per-feature flag matrix (Support chatbox, Agent tool-use, Sparkle rewrite, Coach personas, Admin AI dashboards) and a Permissions matrix — admin only, all users, none. Flip it from AI Settings and the UI surfaces hide instantly.

Does Aurius work with the Extended (SaaS) license?

Yes. Multi-tenant Acelle installs running the Extended license can run Aurius across all tenants from a single key, and the included Permissions matrix gates which subscription tiers see which AI surfaces.

Add AI to AcelleMail with the AcelleMail AI plugin — without managing keys.

Install the plugin, connect Aurius, and Acelle gains all four AI surfaces. Try Aurius free with Pay-as-you-go, or talk to us about Essential / Professional / Max.

Get started with Aurius Try the live demo

Support plans are managed inside Acelle platform

Acelle support is delivered as an in-app purchase inside the Acelle web platform. Get the web platform first — once it’s installed on your server, you can manage everything from the admin area:

  • Install or renew your Acelle license
  • Add the AcelleMail AI plugin
  • Buy support plans and AI credits
Get Acelle web platform

Run your email marketing on your own server, your own terms

Join thousands of companies that have taken control of their email marketing with full source code, no recurring fees, and unlimited sending. One-time $80 license, lifetime updates.

Get AcelleMail — $80 one-time

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